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Shipping & Returns
Canada Post Strike Shipping Delay
Canada Post Shipment Delays
We’re happy to share that we’ve resumed shipping with Canada Post. Please note that rotating strikes are currently affecting select regions. If our shipping location is impacted, we’ll temporarily switch back to Purolator and FedEx to ensure your order is delivered without delay.
- We are working on using an alternative carrier, such as Purolator and FedEx, to ensure continued delivery during this period of uncertainty.
- Please note that Purolator and FedEx do not deliver directly to rural addresses; in these cases, packages will be redirected to the nearest Purolator or FedEx shipping agent or facility for customer pickup.
FREE SHIPPING OVER $60+
We offer free shipping on all orders of $35 or more (before tax). For orders under $35, a flat shipping rate of $8.99 applies. Please note that the $35 minimum for free shipping is calculated before taxes are added.
SHIPPING POLICY
- All orders are shipped Canada Post Expedited Mail Service. Expedited mail is a faster service than regular mail and it provides online tracking with estimated date of arrival.
- Seed orders will be delivered to Canada Post within two to three business days after your order is placed. Note: Saturday & Sunday do not count as business days.
- Order delays can occur when inclement weather is impacting our warehouse location or shipping carriers. These delays are to help us protect your order to ensure it is received at its highest quality.
- Order delays can also occur during peak planting season due to increased orders or shipping carrier capacity. We will do our best to manage all orders in a timely manner.
- Apparel & Accessories (Shipped separately) may take 7-10 business days to ship, depending on the day you order. All of our apparel & accessories are made to order.
| Standard Shipping | Shipping Rate | Greenie Rewards* | Maven Rewards* | Ace Rewards* |
|---|---|---|---|---|
| Orders under $35 | $8.99 | $8.99 | $8.99 or Free over $25 | Free |
| Orders over $35+ | Free | Free | Free | Free |
*Join our McKenzie rewards program and enjoy the Greenie, Maven, and Ace member shipping benefits. Learn more here.
RETURN POLICY
- We have a 30-day return policy for items purchased at mckenzieseeds.com.
- Products purchased at a retail store must be returned to the original place of purchase and are subject to that store's return policy.
- If you placed an online purchase with mckenzieseeds.com are not satisfied, please return your order along with your Contact Information and McKenzie Order number to:
Mckenzie Seeds Online Returns
1000 Parker Boulevard
Brandon, Manitoba, R7A 6E1 - For e-gift card returns, please click here to contact us.
- If your items arrived damaged or broken in transit, please take a picture of your damaged items, then click here to contact us and along with your McKenzie Order number.
